Privacy Policy

1. Who We Are

Anchorwise is an administrative and educational information service operating in Thailand. Our office is located at 128 Thepkrasattri Road, Ratsada, Mueang Phuket, Phuket 83000, Thailand. We can be contacted at [email protected] or by telephone on +66 2 592 7418.

For the purposes of applicable data protection law, Anchorwise is the data controller for personal data collected through this website and our services.

2. Data We Collect

We collect the following categories of personal data:

• Contact enquiry data — name, email address, phone number (if provided), and message content submitted through our contact form.
• Session-related data — information you share during document organisation sessions, including descriptions of your retirement documents and their organisation. We do not retain copies of your documents.
• Website usage data — if analytics cookies are enabled, we collect data about how you navigate our website (page views, session duration, device type). This data is not linked to your identity unless you have submitted a contact form.
• Cookie preference data — your cookie consent choices, stored locally on your device in localStorage.

We do not collect sensitive categories of personal data (e.g. health data, financial account details, or government identification numbers). Session discussions are administrative and do not require us to record or process such information.

3. How and Why We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries — we use contact form submissions to reply to your messages and arrange sessions. Legal basis: legitimate interest / pre-contractual steps.
• To deliver our services — session facilitators retain notes relevant to a booked session during the session period only. Legal basis: performance of a service agreement.
• To improve our website — if analytics cookies are accepted, we use aggregated usage data to understand how the site is navigated. Legal basis: consent.
• To comply with legal obligations — we may retain records of transactions as required by Thai commercial law. Legal basis: legal obligation.

We do not send marketing emails without your explicit consent. We do not sell or rent personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary:

• Contact enquiry data: up to 12 months after the last communication, then deleted or anonymised.
• Booking and session records: up to 3 years for accounting and legal purposes, as required under Thai commercial law.
• Website analytics data: aggregated and anonymised after 14 months.

5. Third-Party Services

We may use the following third-party services, which may process data on our behalf:

• Web hosting provider — our website is hosted on a third-party server. The host processes server logs for operational purposes.
• Analytics — if you accept analytics cookies, data is processed by Google Analytics (Google Ireland Limited). Google's privacy policy applies to that processing.
• Email service — enquiry emails are routed through our email provider. We use standard security for email transmission.

We do not share your personal data with any other third party unless required to do so by law.

6. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure:

• Our website uses HTTPS encryption for all data transmitted between your browser and our server.
• Access to contact form submissions and session records is limited to Anchorwise team members who need it to fulfil their role.
• We do not store client documents submitted or shown during sessions.
• In the event of a data breach that is likely to affect your rights, we will notify affected individuals promptly and, where applicable, inform the relevant supervisory authority.

7. Cookies

We use cookies on this website. Essential cookies are required for the site to function correctly. Analytics and marketing cookies are optional and used only with your consent. A cookie preference centre is available on our homepage when you first visit, and you can review your choices at any time via our Cookie Policy page.

Cookie consent preferences are stored in your browser's localStorage. No cookie preference data is sent to our servers.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate personal data.
• Right to erasure — you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to stop processing your data in certain circumstances.
• Right to data portability — you can ask us to provide your data in a portable format.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent (e.g. analytics cookies), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

If you believe your rights have not been upheld, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand, which is the relevant supervisory authority under the Personal Data Protection Act B.E. 2562 (PDPA). For individuals in the European Economic Area, the relevant supervisory authority in your country of residence may also be available to you in relation to data processed in an EEA context.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated "Last Updated" date at the top. We encourage you to review it periodically. Continued use of our website or services after any changes constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

Anchorwise

128 Thepkrasattri Road, Ratsada, Mueang Phuket, Phuket 83000, Thailand

Email: [email protected]

Phone: +66 2 592 7418